AML & KYC Policy

Our controls follow United States anti-money-laundering practice, including risk-based customer due diligence, sanctions screening and suspicious-activity escalation. Compliance contact: support@zenthrapaylance.online. Zenthra Paylance is a financial technology platform and is not a bank.

Before an account is fully enabled we verify your identity using a government-issued identity document, proof of address and, where required, a liveness/selfie check. Documents are uploaded to a private store and are visible only to authorised compliance reviewers.

Additional checks apply to higher-risk cases, including politically exposed persons, customers in higher-risk jurisdictions, unusual transaction patterns and large or rapid movements of funds. We may request source-of-funds or source-of-wealth evidence before releasing a payout.

Customers and beneficiaries are screened against applicable sanctions and watch lists. We will not process transactions to sanctioned persons, entities or territories.

Withdrawals, transfers, crypto payouts and manual deposits pass through a Processing → review → settlement lifecycle. Reviewers can hold, decline or escalate a transaction. Every ledger movement and administrative action is written to an audit trail.

Suspicious activity is reported to the competent authority in line with local law, and we do not tip off the customer where the law prohibits it. Identification and transaction records are retained for the statutory period.

Provide accurate, current information; keep documents up to date; never allow a third party to use your account or route funds through it on their behalf. Accounts used as money-mule conduits are closed and reported.